eCommerce Customer Service Associate

eCommerce Customer Service Associate

Los Angeles, CA ● Remote

$15 to $18 per hour DOE

A-1 Textiles, a Division of A1 American, seeks an eCommerce Customer Service Associate at its West Coast Corporate Headquarters in Pacoima, California. This is a permanent position and this person will be onsite 40 hours per week.  Remote is possible.

About A1 American:

A1 American is a strategic partnership between A-1 Textiles & Hospitality Products and American Associated Companies and offers a best-in-class distribution company and a single product source for the hospitality, healthcare, commercial laundry, fitness and vacation rental markets.  With a nationwide distribution and warehousing network, A1 American offers a full line of bed linen, OS&E, FF&E and PPE products to its customer base including hotels, resorts, casinos, vacation rental, purchasing and hotel management companies, hotel design groups, commercial laundries, fitness centers and other businesses and consumers needing our products.

Position: eCommerce Customer Service Associate

Location: Pacoima, CA ● Remote

Job Description:

A1 American is looking for an eCommerce Customer Service Associate with 1-2 years of customer service and ecommerce website experience.   This person will be responsible for managing day-to-day website customer service responsibilities relating to website orders which includes:

  • Interfacing with other departmental groups (accounting, order processing, warehouse) as needed to provide customer order and invoice status
  • Providing customer assistance with website logins and account updates
  • Supporting web sales by assisting online customers with website navigation and order placement as needed
  • Producing daily status reports as needed – new registrations, sales summaries
  • Performing other duties as assigned
  • Experience with website management and CRM systems is a plus
  • Experience with Sage 300 and Sage CRM a plus.

Skills and Requirements:

  • 1-2 years ecommerce customer service experience
  • Sage 300 and Sage CRM experience a plus
  • Excellent writing, grammar and editing skills
  • Familiarity with website management tools
  • Proficiency with Word and Excel
  • Excellent time management skills

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